Terms and Conditions
Last Updated: 14/06/25
Welcome to Pokélective. By placing an order on our website or engaging with our services, you agree to be bound by the following terms and conditions. Please read them carefully.
About Us
Pokélective is an online retailer of Pokémon cards, sealed products, and collectibles based in the United Kingdom.
For any questions, please contact us at:
contact-us@pokelective.co.uk
Products and Descriptions
We strive to ensure that all product descriptions, images, and prices are accurate.
- All items sold are exactly as photographed and described.
- Product condition (e.g., “near mint”, “sealed”, “graded”) will be clearly noted.
- Variations in printing, packaging, or minor wear may occur due to the collectible nature of items.
We reserve the right to update product listings or correct any errors at any time without prior notice.
Pricing and Payment
- All prices are in GBP (£) and include VAT where applicable.
- We accept payment via Credit/Debit card, Clearpay, Klarna.
- Orders will not be shipped until full payment is received.
Shipping
- We ship to the UK.
- Shipping fees and estimated delivery times are outlined at checkout.
- All items are packaged securely and documented with photographs before dispatch.
- We are not responsible for delays caused by couriers or customs.
- For security reasons, we only ship to the billing address associated with the payment method.
Returns & Refunds
We do not accept returns except where required by UK law.
Please refer to our full Returns Policy for details.
In summary:
- All sales are final.
- No returns on sealed products once opened, or on single/trading cards.
- Damaged or incorrect items must be reported within 48 hours of delivery with supporting evidence.
Items suspected of tampering or swapping will be rejected, and we reserve the right to report fraudulent returns.
Cancellations
You may request to cancel an order before it is dispatched. Once shipped, orders cannot be cancelled.
To request cancellation, please contact us immediately at contact-us@pokelective.co.uk.
Limitation of Liability
We shall not be liable for:
- Any loss or damage resulting from delays, courier mishandling, or misuse of products
- Loss of profits, business, or resale value
- Any indirect or consequential loss
Our total liability shall not exceed the value of the order placed.
Intellectual Property
All content on the Pokélective website—including product images, text, branding, and logos—is the intellectual property of Pokélective and may not be copied or reused without permission.
Privacy
We are committed to protecting your personal data. Your information will only be used to process orders and will never be sold to third parties. Please see our Privacy Policy for full details.
Governing Law
These terms are governed by the laws of England and Wales.
By using this site, you agree that any disputes will be handled under UK jurisdiction.
Changes to Terms
We reserve the right to update these terms at any time. Any changes will take effect immediately upon being published on our website.
Contact Us
For any questions or concerns, please contact:
contact-us@pokelective.co.uk